Hokush work management and client communication terms
Short definitions and related guides to align the meaning of work cards, requests, briefs, revisions and sharing access.
Work card
A record for following the description, responsibilities, status, target date and related conversations or files of a piece of work.
Explore the related guide: Work cardClient request
Describes work or a change requested by a client. Clarify scope and missing details before starting; request creation depends on roles and workspace permissions.
Explore the related guide: Client requestBrief
The starting information describing purpose, audience, deliverables, resources and acceptance criteria. The guide’s brief template is a text example to complete.
Explore the related guide: BriefRevision
A requested correction or change to an agreed deliverable. Clarify the affected file version, requested change and decision in the work context.
Explore the related guide: RevisionScope change
A request that changes agreed scope, such as adding deliverables, channels or audiences. Revisit timing, responsibility and whether a separate job is needed with your team and client.
Explore the related guide: Scope changeTarget date
A date set to plan work progress. It does not by itself mean automatic delivery, client approval or a service-level commitment.
Explore the related guide: Target dateClient access
The work and controls available to clients in the workspace depend on roles and permissions. Review this scope separately from an external sharing link for one job.
Explore the related guide: Client accessHow do requests, revisions and scope changes differ?
A request for a campaign visual can be a client request. Correcting the headline on that visual may be treated as a revision. Adding a new video deliverable may change the scope. Compare the change with the brief’s deliverables and acceptance criteria.